A hosted PBX can free companies from having to invest in the costly equipment of a complex business phone system. A hosted system still enables the company to utilize telephony features like voicemail, faxing, automated greetings, touchtone menus, conference calling, call auditing, calling logs, and more.
Hosted PBX companies handle call routing, or switching, at their own location and are responsible for managing all of the PBX equipment and software involved in the virtual PBX service.